Rejuv Medical

Medical Fitness Specialist/Coordinator - Blue Level

Location

Pittsburgh, PA

Type

Full Time

Medical Fitness Specialist/Coordinator

*Formerly known as Personal Trainer

Levels of Trainers/Career Description

 

Job Title: Medical Fitness Specialist/Coordinator                           Revised: 01/2017

Department: Fitness

Reports To:  MedFit Director(s)

FLSA Status: Dependent upon position – Full-time                          http://www.rapsmd.com/

 

 Seeking Blue Level 

Summary: Assists patients with achieving health and fitness goals.

 

White Level Trainer:

           

            Summary: This level of trainer is someone that is new to training or working at RAPS as an internship.

            Abilities:

  • Floor Trainer
  • Has approved training cert or is in-progress of attaining
  • Able to show members how to properly use equipment

Pay Rate:

  • Paid at $10.00/hr with a weekly maximum of 12 hours without prior approval
  • Is not paid commission on any training session

 

Yellow Level Trainer

           

            Summary: A yellow level trainer is a trainer that is “in-training” for a higher level or has proven that they can fulfill the duties of being a RAPS Personal Trainer.

           

Abilities:

  • Has a nationally recognized certification
  • Hass passed all FMS, Boot Camp, Food Journal and Sales training. If they are new to RAPS, this training must completed and passed within 30 days of employment at Yellow Level.
  • Ability to run Boot Camp and Studio classes
  • Maintain a monthly average of 15hrs of training patients after TWO months

Pay Rate:

  • Earns 30% commission on training sessions
  • Earns 5% commission on all new sales (training packages or memberships only)
  • Paid $10/hr for desk hours that are approved

 

 

 

 

Red Level Trainer

           

            Summary: A red level trainer possesses the ability to give quality training sessions, instruct patients in proper nutrition and teaches the philosophies embraced by RAPS.

 

            Abilities:

  • Has been employed by RAPS for a minimum of THREE months
    • o Others can be eligible for employment at this level with proven experience as a trainer or a degree in related field.
    • o If hired at this level they will coming in as a Yellow Level trainer and have a maximum of THIRTY days to pass all RAPS training and standards.
  • Has a nationally recognized certification
  • Has passed all Yellow Level training and levels of fitness training
  • Has brought in a minimum of FIVE training patients or TEN memberships on EFT or contract.
  • Maintains a minimum 60% 6-month retention rate
  • If at salary, they will fulfill the duties of Patient Specialist as assigned

 

Pay Rate:

           

Full-Time Salary

  • o $26,000 per year plus benefits
  • o Averages 42hrs per week
    • 24 hrs of training per week
    • 5 hours of healthy living (personal workouts)
    • 10 hours of Patient Specialist and sales
    • 3 desk hours
  • o Any training sessions beyond 24hrs of training are paid at 32% commission rate
  • o Earns 5% commission on all new sales (training packages or memberships)

 

Blue Level Trainer

 

            Summary: A blue level trainer has proven that they have the ability to produce results in their patients, retain their patients long term and has the ability to sell at a high level.

 

            Abilities:

  • Has been an employee of RAPS minimum of 12 months
  • New employees will automatically be placed at this level after completing Yellow Level training if they have a Master’s Degree in related field.
  • Has a minimum of a four-year degree or equivalent experience and an upper level training certification (see qualifications attached)
  • Has passed all Red and Yellow level training requirements
  • Averages minimum of 3 training referrals monthly to 10 memberships on EFT or Contracted

 

 

Pay Rates:

Salaried – Full-time

  • o $35,000 per year base
  • o Earns 5% commission on all new sales (training packages and memberships)
  • o Maintains a 60% 6-month retention rate
  • o Averages 46 hours per week
    • Maintains 20 hours of training
    • 20 hours of sales and recruiting
      • Sales calls, net-working, events and ect
      • Also includes consultations

 

  • 6 hours admin

 

Black Level Trainer (Lead Trainer)

           

            Summary: A black level trainer is considered a master trainer. They possess the ability to produce results in any type of patient, able to work with high priority or high risk patients. The knowledge of a trainer at this level is very well rounded and they are a true professional and master of their craft.

           

            Abilities:

  • Has been with RAPS for a minimum of 18 months
  • Has an Upper level training certification
  • Minimum of one year of personal training
  • Has passed all levels of training
  • Averages a monthly minimum of 4 training referrals or 5 memberships on EFT or contract

 

Pay Rates:

           

Salaried – Full-Time

  • o $37,000 per year base
  • o Averages 50 hrs per week
    • Averages 32 hours of training per week
    • 5 hours of healthy living (personal workouts)
    • 3 hours of sales and recruiting
      • Sales calls, networking, events and etc.
      • Consultations
    • 10 hours of trainer education and desk hours
      • Teaching other trainers
      • Mentoring clients and employees
      • Regular desk hours
      • Helping management with assigned tasks
    • Maintain 65% 6-month retention rate

 

 

 

 

 

Duties and Responsibilities include the following.  Other duties may be assigned.

 

  1. Schedules and manages patient appointments, reschedule and/or find a substitute if needed. Substitutions should be approved by fitness director(s). 

 

  1. Educates patients on behavior modification related to a healthy lifestyle, such as stress management, weight control, and athletic performance. *

 

  1. Performs initial and follow-up exercise consultations and physical fitness assessments for patients and/or members as assigned.*

 

  1. Consults and reaches out to new, current, and past clients and members for purposes of recruiting and maintaining patient base according to retention guidelines.*

 

  1. Acts as a resource for people using any aspect of RAPS.*

 

  1. Records patient histories, daily progress and maintains complete and accurate patient files, administers body fat composition tests, and documents patients’ weight and measurements according to their goals.*

 

  1. Conducts research and provides instruction on subject matter related to athletic training or projects related to people working on weight loss.*

 

  1. Develops and/or administers training programs for one-on-one clients and small groups.*

 

  1. Assists and administers metabolic testing and medical fitness standardization and protocol.*

 

  1. Assists and participates in outreach and community activities including marketing, projects, lunch-and-learns, etc. as determined by the Fitness Director(s).*

 

  1. Spends adequate time preparing for training sessions to include clean up.*

 

  1. Helps in basic cleaning assignments at RAPS*

 

  1. Attends all mandatory team meetings and training sessions unless pre approved by management. *

 

  1. Stellar communication skills, adhering to HIPAA compliance, providing coaching and empathy to our patients.*

 

  1. Communicate ideas for policies and procedures for groups and individuals using any of the listed facilities*

 

  1. Available and on call 7 days a week, 14 hours a day to cover staffing emergencies regarding Fitness specifically*

 

  1. Responsible for departmental goals for the organization and monitoring progress, appraising performance results*

 

  1. Generates majority and retains clientele and revenue*

 

  1. Facilitates staff meetings and training as needed, guiding the meeting with productivity and mutual respect created in the meeting environment*

 

  1. Weekly communication via email to team members/weekly email to community*

 

  1. Achieves financial objectives by preparing weekly Master Sales Report & Individual Professional Binder/Sales Log.*

 

  1. Assist Operations Coordinator with Payroll/Billing inquiries as assistance requested*

 

  1. Assist and develop marketing, promotion to generate clients/revenue*

 

  1. All aspects to be major contributor to lead RAPS to hitting successful KPI’s*

 

  1. Patient complaints – investigate, document and notify HR when necessary*

 

  1. Exhibit stellar customer service and professionalism to both internal/external patients*

 

  1. Conform to complaint resolution process*
    1. Listen
    2. Empathize
    3. Apologize
    4. Take note/assure a Supervisor will contact them
    5. Email Supervisor with name/contact info/details
    6. Supervisor to contact client and remedy/cc: HR

 

  1. Guide Facilities Team to ensure building and equipment is maintained on a daily basis*

 

  1. Client terminations will be met with on a regular monthly basis to ensure we retain as many clients as possible through the termination process*

 

  1. Other duties as assigned.*

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability:

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

To perform this job successfully, an individual should have basic computer knowledge.

 

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training preferred; or equivalent combination of education and experience.

 

Certificates and Licenses:

  • Current nationally accredited personal training certificate and additional certifications required
  • Current CPR and AED certificate
  • Continuous education

 

Equipment:

  • Exercise equipment
  • General office equipment

 

Knowledge, Skills and Other Abilities:

 

  • Active listening skills
  • Social perceptiveness
  • Monitoring skills
  • Critical thinking skills
  • Service orientation
  • Instructing skills
  • Time management
  • Judgment and decision making skills
  • Knowledge of learning strategies
  • Ability to document/record information
  • Communication skills
  • Knowledge of body mechanics
  • Knowledge of weight management and nutrition


 

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk and hear. The employee is regularly required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Normal vision and hearing abilities required.

 

 

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally exposed to blood-borne pathogens. Follow proper blood-borne pathogens procedures/emergency protocol when needed.

 

The noise level in the work environment is occasionally loud with music/conversation.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the physical requirements of this job, including the lifting, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.

 

This position requires the signing of our Non-Compete / Non-Disclosure / Confidentiality Agreement. I have read, understand, signed and returned the Non-Compete Agreement to my direct supervisor.

 

 

Employee Acceptance


         Date

 

 

Human Resources


         Date

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.rejuvmedical.com

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Company Website: www.rejuvmedical.com