Rejuv Medical

Patient Care Coordinator Oro Valley, AZ (Part Time)

Location

Oro Valley, AZ

Type

Part Time

Career Description

 

Job Title: Patient Care Coordinator                                                                         Revised: May 2017

Department: Administration

Reports To: Front Office Coordinator

FLSA Status: Hourly/Part-time 20 hours/week - Potential to grow to full-time position

 

Summary: Performs front desk operations in all facets

Duties and Responsibilities include the following. Other duties may be assigned.

 

  1. Exhibit stellar customer service and professionalism to both internal/external clients
  2. Schedule appointments for clinic with enthusiasm
  3. Operate multi line phone system – direct calls, take messages, and relay appropriately and timely – meet or exceed departmental goals
  4. Verify appropriate client insurance and update demographics consistently
  5. Read and respond to email messages professionally and timely
  6. Read and respond to comments on company social media pages professionally and timely
  7. Check in patients, clients, and consults. Confirm client accounts and information is accurate and current, greeting each one with a professional/personal shine factor
  8. Ensure cleanliness and tidiness for front lobby area as needed, walking the area regularly to ensure comfort for clients, consistently
  9. Collect co pays and payments consistently upon each check-in
  10. Order, face, and restock inventory as needed – coordinate with front office manager
  11. Balance register – assist with bank deposit if guided, report discrepancies immediately
  12. Process point of sale accurately
  13. Call referrals to schedule appointments and consults regularly with pleasant demeanor
  14. Send out “Thank You” and “Birthday” cards each week, along with referral “thank you” letters
  15. Conform to complaint resolution process
    1. Listen
    2. Empathize
    3. Apologize
    4. Take notes/assure a Supervisor will contact them
    5. Email Supervisor with name/contact info/details
    6. Supervisor to contact client and remedy/cc: HR
  16. Schedule client/patient appointments, calls, and follow ups consistently and professionally
  17. Scan documents, inquire/confirm insurance coverage timely
  18. Coordinate reminders and super bills for the next day, including preparing appropriate consent forms and check for out of Network stamps, and checking for financial waivers and HIPAA dates
  19. Brew coffee and cleaning pots as needed for clients/guests in lobby consistently
  20. Opening:

 - Unlocking all doors

- Turning on and logging into computer system

- Turning on lights

 

 

  1. Closing:

 - Logging out and of computer system and closing the tills

            - Locking all doors

            - Finish cleaning tasks

         

  1. Cross train in all aspects of Client Care/Front desk fully
  2. Ability to work in a fast-paced environment professionally and productively
  3. Assist in documenting processes/forwarding to HR for recording and filing
  4. Takes breaks appropriately and with thorough communication. Breaks are to be encouraged, however business/staffing needs will prevail.  Flexibility is necessary.
  5. Using work time efficiently and responsibly. When an opportunity arises to take on additional tasks whether small or large timeframe, communicating with Operations Coordinator or Human Resources as initiatives are constant.
  6. Create a Unity within the TEAM. Individual performance is necessary. TEAM performance is paramount.
  7. Respect peers consistently
  8. Respect for authority in all management roles
  9. Adhere to accountabilities, bringing forward barriers to ensure success
  10. Shine. Internal customers (co-workers) and patient interaction via in person, phone, email – display professionalism and positive demeanor consistently.
  11. Other duties and special projects as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office suite.

 

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training and college education; or equivalent combination of education and experience.

 

Preferred Training/Experience:  Graduate of Health Information Technology

 

Certificates and Licenses:

  • Current CPR and AED certificate – not currently enforced

 

Equipment:

  • General Office Equipment

 

Knowledge, Skills and Other Abilities:

 

  • Active listening skills
  • Social perceptiveness
  • Monitoring skills
  • Critical thinking skills
  • Service orientation
  • Instructing skills
  • Time management
  • Judgment and decision making skills
  • Knowledge of learning strategies
  • Ability to document/record information
  • Communication skills
  • Knowledge of body mechanics
  • Knowledge of weight management and nutrition

 

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be occasionally exposed to blood-borne pathogens.

The noise level in the work environment is usually loud

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the requirements and qualifications of this job, including the physical demands, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.

 

 

 

Employee Acceptance


                     Date


 

 

Human Resources


                     Date


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.rejuvmedical.com

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2017

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?
Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Company Website: www.rejuvmedical.com